Cancellation and Refund Policy
Understand the cancellation deadline, refund rules, driver delay policy, and monthly car lift plan adjustments before you book your Dubai to Abu Dhabi ride.
Need to cancel a booking? Message us on WhatsApp with your booking reference.
What happens when you cancel a Dubai to Abu Dhabi ride?
A cancellation made before the deadline shown in your booking confirmation carries no cancellation fee. Your booking remains pending until the ride is confirmed. Send the cancellation request through WhatsApp before the stated deadline. We will acknowledge the request and confirm the applicable cancellation outcome.
What are the monthly car lift plan refund rules?
Monthly car lift plans are non-refundable after the subscription start date is confirmed. The plan covers a reserved seat, driver allocation, and route planning for the selected monthly period. If your plans change, you can request a plan adjustment before the next monthly billing cycle closes. Approval depends on the applicable plan terms and available route arrangements. A monthly plan adjustment does not automatically create a cash refund.
What happens if the provider cancels your ride?
A provider initiated cancellation qualifies for a full ride refund under the stated cancellation policy. You receive a cancellation notification through WhatsApp with information about available rebooking options.
The refund applies to the cancelled ride. Monthly plan terms remain subject to their separate conditions.
What happens if your driver is 30 minutes or more late?
The late arrival policy applies when the driver reaches the confirmed pickup point 30 minutes or more after the scheduled pickup time. GPS tracked arrival information can be used to determine the actual delay.
If the confirmed threshold is reached, the applicable passenger refund or cancellation option is processed according to the booking terms. The booking confirmation remains the reference for the scheduled pickup time and applicable conditions.
How do airport pickup refunds work?
DXB airport pickups follow the booking terms for flight delays, flight cancellations, waiting time, and pickup arrangements. Flight tracking can be used for scheduled airport pickups.
Your booking confirmation should identify the terminal and pickup instructions. Any waiting time allowance, additional charge, or refund condition depends on the terms confirmed for your airport booking.
How do I request a refund or cancellation?
Send your request through WhatsApp with:
- Booking reference number
- Passenger name
- Ride date
- Pickup location
- Cancellation or refund reason
- Payment method, where required
We use these details to identify the booking and process the request under the applicable booking terms.
How long does a refund take?
Refund timing depends on the payment method and the processing time of the relevant banking or payment provider. After the refund is processed, you receive a confirmation message with the available refund status information.
The exact processing period should be confirmed against your booking and payment method rather than assumed to be the same for every transaction.
FAQs
Can I get a refund if I miss a day on my monthly plan?
A missed day does not automatically qualify for a refund under the monthly plan terms. You can request an eligible plan adjustment before the next billing cycle closes.
What is the cancellation deadline?
The cancellation deadline is the cutoff time stated in your booking details. Submit your cancellation request before that deadline to avoid the applicable late cancellation terms.
Do I get a refund if the provider cancels?
Yes, a provider cancellation qualifies for a full ride refund under the stated cancellation policy.
What happens if my driver is late?
A driver arrival delay of 30 minutes or more activates the applicable late arrival policy. The booking terms determine the available refund or cancellation option.
Can I pause or adjust my monthly plan?
You can request a plan adjustment before the applicable billing-cycle deadline. Approval depends on the plan terms and available route arrangements.
Need help with a cancellation or refund?
Send your booking reference, ride date and request through WhatsApp. The support team can check the booking and confirm which cancellation, refund, or adjustment rule applies.
